Frequently Asked Questions

Booking & Payments

Q: How far in advance should I book my rental equipment?

A: We recommend booking as early as possible—ideally 3 to 6 months in advance for peak seasons (spring and fall). However, if your items show as “available” on our reservation calendar for your date, you are able to book them.

Q: How do I lock in my date and reservation?

A: Reservations are confirmed once a signed rental agreement and a 50% deposit are received. The remaining balance is due 7 days prior to your event date.

Q: What is your cancellation policy?

A: We understand plans change. Cancellations more than 30 days prior to the event will receive a full refund of the deposit. Cancellations within 30 days forfeit the deposit, but can often transfer the balance as a credit toward a future available booking.

Delivery, Setup & Pickup

Q: Do you offer delivery and pickup?

A: Yes! We offer delivery, set-up, and pickup for all rental orders. It is included in the package price.

Q: Is set-up and tear down included in the delivery fee?

A: Yes, full set-up and tear down is included in your rental package.

Q. Can we have items delivered and set them up ourselves?

A. All of our rentals include full-service delivery, professional set-up, and tear down. Our white glove service allows us to guarantee that every item is safely secured for your event. We do not offer drop-off only.

Q: When will my items be delivered and picked up?

A: Typically, delivery and set-up will be completed by 8pm the day before your event. Tear down will be completed by 5pm the day after the event. Specific times will arranged at the time of final payment.

Additional Rentals & Decor

Q: Do you offer decor or decorating services?

A: No, we do not provide decor or decor set up services. Our team will be happy to help you find the perfect vendors for your decorating needs.

Equipment & Care

Q: What happens if it rains or there is bad weather?

A: Tents are great rain protection! However, safety is our top priority. In the event of severe weather (high winds, lightning, or severe storms), we reserve the right to delay or withhold setup of items/tents for outdoor events for safety purposes.

Q: Do I need to clean items before returning them?

A: We ask that all rental items be cleared of trash, plates, decor, etc. and wiped down of major spills. We handle all final sanitization and deep cleaning!

Q: What if an item gets damaged or lost during the event?

A: Normal wear and tear happens! However, lost, missing, or damaged items beyond typical use will be charged a replacement or repair fee based on the rental contract.

Event Site Requirements

Q: What surface types can event spaces be set up on?

A: Tents are best staked into grass. If your event is on concrete, asphalt, or deck surfaces, please let us know in advance so we can prepare proper weighted anchoring systems. Please see our terms and conditions page to ensure your event space meets the requirements for the package you’re renting.