Here is how our Customer Service Team will guide you through the process:

• Booking Confirmation: You will receive an immediate email with all your rental package details.

• 30 Days Before the Event: We will send a confirmation email reviewing your rental items, event date, delivery date, pick-up date, and final payment details.

• 7–14 Days Before the Event: Our team will reach out to coordinate your specific setup and teardown timeline.

Our white glove delivery and teardown schedule is designed around your event:

• Delivery & Setup: Generally occurs the evening before your event.

• Tear Down: Generally occurs the afternoon after your event.

Example for a Saturday afternoon event:

• Friday Evening: Delivery and setup

• Sunday Afternoon: Tear down

You will need to do the following:

• Call 811 3-5 days prior to the event

• Confirm that there are not any buried cables or pipes in the event area to ensure the 30” spikes used to secure the tent do not cause damage.

Here is what to expect for your upcoming delivery:

• Our Vehicle: We will deliver your items using an enclosed cargo trailer.

• Space Needed: We require a minimum 36-inch gate or access point to enter the event space.